Einstein Conversation Insights

Einstein Conversation Insights is a powerful conversation intelligence tool offered by Salesforce. It empower sales and service teams with valuable insights from customer calls and identify teachable moments. Managers and representatives have the capability to review call recordings, gaining visibility into various aspects such as mentions of competitors, discussions about products, custom keywords, pricing details,…

Salesforce report URL hacking

In this article, let’s delve into Salesforce report URL hacking. While this technique isn’t officially developed by Salesforce, it’s a favourite among admins for its ability to manipulate report filters via URL parameters. Essentially, it allows users to open a report with preset filter values, eliminating the need for multiple reports or cloning. URL hacking…

Advanced Reporting features in Salesforce Part III

Advanced reporting features in Salesforce help users create powerful and tailored reports that address complex business scenarios and provide valuable insights for decision-making. Stacked summaries redefine the way data is grouped in reports, introducing a subtle yet impactful change. This feature allows users to swiftly condense extensive data, facilitating quicker analysis and comparison. In essence,…

Advanced Reporting features in Salesforce Part II

Advanced reporting features in Salesforce help users create powerful and tailored reports that address complex business scenarios and provide valuable insights for decision-making. 5. Reporting Snapshots 6. Historical Trend Reporting 7. Field-to-Field Filters To learn more about Field-to-field filters, click Filter Reports Using Field Comparisons with Field-To-Field Filters (salesforce.com) Contact Us Now  Take Five Consulting is…

Advanced Reporting features in Salesforce Part I

Salesforce offers several advanced reporting features that empower users to derive meaningful insights and make data-driven decisions. Some notable advanced reporting features in Salesforce include: 2. Cross Filters 3. Summary Formulas 4. Row Level Formulas To learn more about row level formulas, click Write a Row-Level Formula (salesforce.com) Contact Us Now  Take Five Consulting is a…

HOW TO MANAGE LEADS IN SALESFORCE PART II

Effectively managing leads in Salesforce involves a systematic approach to organize, track, and nurture potential borrowers throughout the sales cycle. In How to manage leads in Salesforce Part I – Mortgage Banking Technology | Origination Strategy Consulting (takefiveconsulting.com), we began by capturing and entering lead information into Salesforce, ensuring accurate data. In this article we…

How to manage leads in Salesforce Part I

Managing leads in Salesforce involves efficiently capturing, nurturing, and converting potential customers into opportunities. Salesforce provides a comprehensive Lead Management system that allows users to track and analyze leads throughout the sales cycle. This involves creating and customizing lead records, assigning leads to the right sales representatives, implementing lead scoring, and utilizing automation tools to…

Flow Resources in Salesforce Flow Builder Part II

To automate business processes, Salesforce offers several out of the box automation tools. One of the major point and click tool is ‘Flows’. Salesforce flows uses several resources of varying data types which will be available throughout the flow. In our previous article Flow Resources in Salesforce Flow builder Part I – Mortgage Banking Technology…